Shipping policy
Shipping Policy — GlowFest
Processing Time
Orders are processed within 1–3 business days.
Shipping Time
- USA: 5–7 business days
- International: 5–13 business days
Delivery may take slightly longer during high-demand periods (holidays, sales events).
Tracking
Every order ships with tracking. You'll get an email when your order is confirmed, shipped, and delivered.
Customs & Duties
International orders may be subject to customs fees or import duties, which are the customer's responsibility.
Incorrect Address
Please double-check your shipping address at checkout. We're not responsible for delays or lost orders due to an incorrect address.
Lost or Delayed Packages
If tracking shows no movement for 10+ business days, contact us at support@glowfest.com and we'll investigate.
Contact
Alim Bashirov LLC
7901 4th Street North, St. Petersburg, FL 33702, USA
support@glowfest.com